FAQ

General Questions

Do I need a medical cannabis card to shop here?

We are a retail cannabis dispensary that serves everyone that is 21+ or older and has a valid and current Driver’s License or Passport. If you’re 18+ you must have a valid cannabis medical recommendation.

What documents are acceptable forms of Identficiation?

A government-issued driver’s license, photo ID, or passport.

How does the online approval process work?

Once you place your first order, we verify your identification and documents. We will contact you if there are any issues with your account.

What type of payments do you accept?

We accept Cash, Debit Card, Treez Online Pay and we have an ATM machine available on our retail floor.

Can you deliver product to my house?

We do not offer delivery currently but will be offering it very shortly so stay tuned!

Do you accept returns?

Product can not be returned for a credit or a refund once you make your purchase due to adult use regulations set in place by the State of California.

What about exchanging defective product?

If you have a defective item please bring it into our shop within 14 days so we can determine if we can exchange that product for the same product in working order. Store credit will be issued if a replacement product is not available. There are no cash refunds due to defective product per adult use regulations set in place by the State of California.

Debit Card and Treez Online Pay refunds

Due to the nature of our industry we our not able to refund your in-store debit card or Treez Online Pay through your bank and must process the return with exchange for other product in our retail store or cash if there was an error processing your transaction on our end.

Treez Online Pay

What is Treez Online Pay?

Treez Online Pay is a digital payment solution for online express pickup orders. Securely sign-in with your banking provider and link it with a Stronghold account. Once you have logged in to your Stronghold account, confirm your items and your total before tapping Pay. You sign into your banks website and link Stronghold keeping all of your banking information secured, Make easy and secure ACH payments on all future orders. You can checkout using your default payment method with one click.

What is Stronghold?

Treez has integrated Stronghold’s compliant ACH payment solution into our PoS, allowing The Bright Spot to enable Treez Online Pay. ACH payments are electronic bank-to-bank payments, allowing customers to pay directly from their account to a secure merchant.

Do I enter my banking information everytime I pay?

You only have to enter your banking information one time. Using Treez Online Pay means your information is stored securely with Stronghold, so the only step to paying for your order is logging in through our secure link. You can always add or switch payment methods as needed.

Is my banking information secure?

Yes, absolutely none of our customer’s data is accessible by Treez or The Bright Spot. Treez Online Pay leverages Stronghold’s ACH payment system – Stronghold handles communication with your bank. Stronghold has an excellent track record. They handle payment processing for many industries and ranked #1 high-risk merchant service provider in 2018 and 2019.

Are there fees associated with Treez Online Pay?

There is one flat $3.00 convenience fee that will appear separately on your statement. ACH payments work in the same way as making an ATM withdrawal at an out-of-network bank.

How is the transaction processed?

Payments via Stronghold run on the ACH network. ACH payments are secure electronic bank-to-bank payments that allow a merchant to debit directly from a customer’s account once the customer approves the transaction. Funds move from one bank account to another with the help of a centralized system that directs funds to their final destination.

How does the transaction appear on my monthly statement?

The transaction will appear as The Bright Spot on your statement.

REACH OUT TO US IF YOU HAVE ANY ADDITIONAL QUESTIONS:

ALL FIRST TIME CUSTOMERS GET 20% OFF THEIR FIRST IN STORE PURCHASE

CALL US: (707) 419-4538

FAQ